I was visiting Mumbai a few weeks ago and hailed a taxi down to get to my destination. Before getting in, I told the driver with an aggressive tone (the way I deal with auto drivers in Delhi): “Meter se chalo!” (Go by the meter). He gave me this quizzical look, followed with a response“Yeh Mumbai hai boss, hum meter se hi chalte hai” (This is Mumbai, we always go by the meter).
This made me want to write an article to highlight my frustrations with the auto rickshaw system in our city. I blame the Delhi government for its current abysmal state. It’s a real headache to have to negotiate with auto drivers on every occassion, for every destination. I can’t remember the last time I paid the metered fare for an auto. The other hassle is that if they don’t want to go to your destination they won’t. I recently got out of an auto and a foreigner inquired with my auto driver as to how much it cost to goto the same destination I was coming from. He quoted her 2x the price. Now I understand the argument that foreigners usually earn much more and pay a lot more for the same service, but no one anywhere in the world wants to be taken advantage of. It is just one of the many reasons that make Delhi a tourist-unfriendly city.
I also sympathize with the auto drivers argument. I usually talk to them and they complain about how the price of CNG has doubled since the initial meter rates were set. The auto unions have maintained that in 2010 when the last revision took place, the CNG price was Rs 21.9 which is now Rs 39.9 (Reference: http://articles.timesofindia.indiatimes.com/2013-03-13/delhi/37681535_1_fare-revision-fare-hike-autorickshaw-unions). However the government has not increased the fares proportionally so no one wants to go by the meter – which is a pain to both the driver and the customer. In fact auto drivers went on strike in February and the Delhi government is ‘considering’ setting up a committee to review the fares. But how much bargaining power does a person who doesn’t have enough savings have? Eventually they have to go back to work to feed their families.
The Delhi government has a responsibility to regulate this sector. Transportation is a very important service in a city and to have it in such a chaotic state is shameful. The solution to me is a straightforward one – the auto union and government need to agree on a fixed rate of profit from each fare which takes into account annual inflation as well as CNG prices. This profit rate must be agreed upon for a 10 year period and renegotiated at the end of it. The meters should be revised annually to reflect changes in price of CNG and inflation. This must be enforced strictly by the police. Auto drivers not going by the meter should be severely fined. It must also be mandatory for them to accept rides – they cannot turn people away when they are on duty. Finally, it is the citizens responsibility to ensure the law. We must insist on metered fares and inform the police if the auto driver doesn’t agree or is refusing a savaari.
I understand that we are a country with far bigger problems, so let’s fix the smaller yet hugely important ones first.